Social Media Support

Social media can play an important role in delivering exceptional customer service. Sites like Facebook, Twitter, Instagram, and others can be leveraged to build a following of loyal customers and potential customers who like your products and/or services and want updates about them. These social media sites are also a means of monitoring your reputation, or measuring the level of customer service you are perceived as delivering. One thing is certain, with the increasing use of social media on a daily basis, your company should have a social presence. We offer both Monitoring and Posting Services.

Monitoring Services - A reputation can be created and destroyed on the internet in the blink of an eye. It's important to monitor social so you know if the reputation you are building is positive or negative. Media Monitoring services ensure that you don't skip a single mention about your company by monitoring mainstream media and social media such as blogs, social networks, Twitter, Facebook, forums, images and video. The more popular you are the better, we won't charge you extra because your brand is spreading.

Posting Services - We can help you establish your brand and build a following of loyal customer and potential customers by posting updates to the social media sites in which you have established a presence. We can use emails from you, or feeds from other websites that you designate and make postings to social media websites and pages on your behalf or anonymously. So for example, you can email your press release to us once and we will make sure it gets posted to your website, your facebook page, your twitter feed, etc.