Once you "Go Live" with a product developed by NEXGEN, support begins. As part of our standard support offering we designate resources to focus on assisting you in making the most efficient use of the product, resolving any issues or inconsistencies that you may encounter, and performing a variety of administrative functions and content management tasks on your behalf. Using this approach, you are still responsible for providing tier 1 level support to your customers who choose to access and use the product.