It's not always feasible or economical to have an IT team on staff to support your internal and/or external customers, but the goal of every business should be to deliver EXCEPTIONAL customer service.
Ensuring that customers have a pleasant experience while making the most efficient use of the new product and resolving any issues or inconsistencies that may be encountered is the objective of support.
As part of our standard support offering we designate resources to focus on assisting our customer to make the most efficient use of the product and resolve any issues or inconsistencies in a timely fashion. As part of our premium support option our customer service extends to our customer's internal or external customers and we document every interaction.
NEXGEN focuses on support of the application so our customer can focus on running their business.